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We always love to hear from our customers experiences with us and our website. If you would like to send Secondhandbooks4u some feedback please do so by filling out the below feedback form, and thank you for using our website! |
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Previous customer feedback, comments & letters received. |
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Fantastic low prices ... Quality goods ... Fast reliable delivery ... Couldn’t want for a better supplier
Never lost a book and I’ve been buying from secondhandbooks4u since August 2006!
They are fast ... Normally get them the next day!
Excellent quality ...
New releases ...
They look out for my favourite authors!
Have fantastic specials ... Amazes me when they are already so cost effective already!
And only one delivery fee ... Even if you buy heaps like me
Friendly and go the extra mile to make their customers happy.
Cheers
Carolyn Hagan |
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Hi I would like to share, with all the book worms out there , you get great service
Books are in great condition, great prices, I keep coming back , been buying books from this site for over a year, never had a problem,
Pauline Hamilton |
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"I've been a regular customer now for some time. It was a Google advert that first drew me to the site - but now it's the excellent service, variety of books and unbeatable pricing that can't keep me away"
Cheers
Sharronn |
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"I am very impressed by the level of service provided by Secondhandbooks4u, they are efficient, fast and reliable. Will definitely use again for future purchases and recommend to my friends…MJ"
Cheers
May |
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"I've been using Secondhandbooks4u for over a year now and its great!
I have bought heaps of books and really appreciated the great service provided by this site. They are always happy to help and I find dealing with them fantastic.
Unlike other websites (I.e. Trade me) you can depend on getting the books that you want, when you want and at a great price too!!!
Paula is very helpful and always on the look out for books that may be of interest to me.
I couldn't recommend a better way to get the books you desire without any hassles or worries.
Thanks Paula and keep up the great work."
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Was searching on line for second-hand books when I came across this wonderful site. Can highly recommend it. Paula, the owner, is a great lady and nothing is too much trouble for her. She has a wonderful selection of books at very reasonable prices and if I need a book for a series I'm reading she searches her many books not listed and if she doesn't have a copy she tries to get it for me. Because her books are so reasonable I have tried many new authors and loved them all.
I live in Auckland and Paula is in Wellington but she can parcel books up and send by Fastways one day and I can get them delivered here in Auckland usually the next day, great service. Rather than pay courier charges on each small order Paula will hold books I want until I have several and then send them - she has become my on-line friend as we correspond by e-mail. I am a senior with a husband in care and love to read - Secondhandbooks4u is my wonderful at home library. Thank you Paula.
Pat
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I am an avid reader and can never get enough of my favorite authors so was
Really pleased to find secondhandbooks4u online. This is one of best
Secondhand book sites that I have found and now, my only one.
The site provides easy transactions with prompt communication at all times.
The books are well displayed, there are new books added every day and there
Is always a selection of enticing specials. Above the excellent operation of
The site, is the amazing personal customer service that Paula provides. She
Keeps a lookout for books and authors that she knows will appeal to me,
Based on past purchases, and takes time to email these lists.
Last, but not least, the books come carefully packaged, in immaculate
Condition, at a very reasonable rate.
You can't do better than this!
Lyne
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I Your service is fast and friendly ;). You always reply promptly to any and all correspondence which is great. Usually I receive my books the day you send them which is awesome. I also find your website easy to find my way around and use the searches. I like how you can sort your lists by product name or price. Your prices are pretty good too. I usually don't buy anything over $7 because I can buy books new through my work (public library) for about $7, so don't like to spend more than this on s/h books. However, the condition of your books has been absolutely wonderful.
Wendy
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I HAVE BEEN DEALING WITH PAULA OVER THE LAST THREE YEARS BUYING COLLECTABLES AND IN THE LAST TWO YEARS BOOKS FOR MY WIFE AND THE OCCASIONAL ONE FOR MYSELF.
I HAVE FOUND PAULA MOST FRIENDLY, COMMUNICATES WELL AND ALWAYS FOLLOWS UP ON WHAT EVER SHE SELLS TO MAKE SURE THE CUSTOMER IS HAPPY.
ALL ITEMS I HAVE BROUGHT FROM PAULA ARE WELL WRAPPED AND LATELY THE BOOKS HAVE ARRIVED BEFORE I HAVE HAD A CHANCE TO BANK HER DEPOSIT.
SHE ALWAYS INFORMS ME OF NEW ARRIVALS OF THE ITEMS WE ARE INTERESTED IN ON A REGULAR BASIS AT THE SAME TIME SHE LISTS THEM WHICH SAVES US GOING THROUGH EVERY LISTING.
IN ALL I WOULD GIVE PAULA 100% FOR CUSTOMER SERVICE AND ANOTHER 100% FOR COMMUNICATION.
KEEP ON TRADING PAULA AS WE WOULD BE LOST WITH OUT YOU.
A+++++++++++
LES AND MARGARET KENNEDY
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SHB 4U IS THE BEST BOOK STORE IN NZ, PAULA IS THE BEST, TOTALLY HONEST, FAIR AND CONSIDERATE, A PLEASURE TO DEAL WITH. MOST BOOK'S ARE ACTUALLY BETTER THAN LISTED, MANY LISTED AS GOOD, ARE ACTUALLY NEW, BUT DUE TO A MINOR BEND OR SCRATCH PAULA FEEL'S BETTER LISTING THEM AS USED. SHIPPING? BETER THAN FAIR, YOU HAVE JUST TO COMPARE SHB 4U WITH OTHER STORE'S AND I'M SURE YOU WILL RETURN, AND JUST CHECK OUT ALL THE CATEGORIES! THE BARGAIN BOOK'S ARE A GREAT WAY TO EXPERIENCE NEW AUTHOR'S FOR A VERY LOW PRICE, PLUS HER LOW PRICE BOOK'S ARE IN BETTER CONDITION THAN MANY OF THE OTHER STORES TOP BOOK'S.
CHECK IT OUT! I HONESTLY BELIEVE YOU WILL BE TOTALLY PLEASED!!
CHARLES MOORE
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Great trader, great books quick and easy all round love this online store.
Deborah
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Excellent service as always. Fast and friendly, a real joy to trade with.
Carol
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Awesome!!.... fast deliveries, with great buys and quality products, excellent customer services, well done to you Paula.
Robyn
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After multiple orders placed over almost a year, I have found Secondhandbooks to have fast reliable service, recent books, constantly changing stock and a system easy to use. Even the bargain books are in excellent condition. Posting costs are negligible making Secondhandbooks a bargain. Thanks Paula, for wonderful service.
Cheryl
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Hi Paula
Just wanted to say a big THANK YOU for the books I bought recently. The books were as described, very well packaged and delivered very very quickly. I must admit I was initially a bit dubious about buying books over the Internet from someone I had never heard of - but you had some books I really really wanted - so I took the chance - and I am so glad I did. Your emails have all been very professional and very friendly, the books are fabulous, the service supreme - and I will certainly be buying more books from you in future. Wishing you all the best.
Cheers
Di
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Hi Paula, just wanted to say thanks for a fantastic service. Ordered the books yesterday and they arrived today, was assuming for that price they would be paperback and was stoked they were hardback and in great condition! Can't believe it's taken me this long to find your website and I'll definitely be buying from you again.
Thanks so much
Rachael :-)
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Was looking for quality secondhand books at reasonable prices and found Paula's website. I have received a large number of books & have found that they are all in great condition, even the $2 & $3 bargain books. The service is friendly, helpful and Paula will do her best to get any books I'm after. She will also put books aside for me so I can save on postage, even though the postage price is really cheap. I highly recommend Secondhandbooks4u and Paula is a great lady!
Thanks
Stef
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FANTASTIC - FANTASTIC - What more can I say???? I am so glad that I found this book shop and all the lovely books. I have purchased many books and they are always in good condition and promptly posted. Paula is fantastic - and I hope things go on and on from strength to strength - more, more books.
Thank you.
Barbara
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Excellent service as always, heaps of help in finding what I want. Am always very happy in dealing with Paula, she is so cheerful, what we used to call service with a smile. A big thanks Paula.
Regards
Carol S
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Fantastic prompt service and delivery. Keep up to date with every step of the transaction and received the book within two days. Best service I have received via Internet. Will definitely use this company again.
Keep up the great work!
Graeme
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WONDERFUL FRIENDLY SERVICE, LOVELY LADY. GOES THE EXTRA MILE FOR HER CUSTOMERS.
Noeline
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Thanks goodness I discovered the Secondhandbooks4U website!
The selection of books is great as I manage to fill the gaps in the 'Series' of books that I collect to read.
The prices are very reasonable and usually cheaper than on other sites.
The 'courier costs' are cheap too which all counts when you add it to the cost of a book. ($3.50 for 5 books)
The service is so friendly and really efficient.
The extra length they go - well, I accidentally bought 2 of the same book. Emailed Paula and was told to send it back and simply buy another book when I was ready. How reasonable is that ?
Thanks Paula, and I look forward to buying many more from your site.
Kind regards
Jacqui
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I can't believe I've been scouring my local secondhand book shops and salvation army store for books that are in a condition inferior to the books I received this morning.
To get a bargain to boot ensures that I will not be trawling through through rows and rows of books again.
Thanks so much Paula.
Siaosi
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Love your site...great communication and prompt delivery, books so far have been all in good condition, better than expected. Also love the little scatchy comp that you are running at the mo,, not sure what i have won this time but it will be fun waiting for it to arrive.
Keep up the good work Paula. also great the way you are keeping postage down. I wont buy from Trade me anymore as the postage charges are over the top..
Corinne
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Hi!! I just wanted to say thank you so much for my books. I cant believe how fast you got the books sorted and posted. I recieved them today and I cant wait to read them. I will be buying from this site again and would recommend this site to anyone!!!
Thanks heaps!!
Kathryn
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I purchased my first lot of books from your site earlier in the week, they arrived very quick.
I was very happy with prices & service, i will be recommending you to many of my friends :)
Sabrina
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Paula, thank you, thank you, from a very satisfied customer. I ordered the book of old planes and sent the cheque yesterday morning and the book arrived this morning. It is a lovely book and just like new, I am a fan of your book shop.
Kind Regards
John
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Could not recommend this site enough!!!! Every trade I have had has been flawless. Awesome books & even better service. Books are always in great condition, and receivied well packaged and promptly.
Paula goes above and beyond to ensure her customers are perfectly happy and will return again & again. I will coninue to visit this site to receive great deals on books and fantastic customer service.
I have already have referred several people to this site and will continue to do so.
Well done, Paula. Many thanks for having such a wonderful site for the many book-lovers out there such as myself.
Sonya
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Secondhandbooks4u is a must go to site for all book addicts.
The selection of books is fabulous the prices unbeatable and the service is second to none.
Paula herself is a lovely friendly person who goes out of her way to be helpful and will try get you what you ask for. She always makes good suggestions of new authors to try and when she gets in something that she thinks you will enjoy she will email you to let you know.
It really is the best book site and service I have ever come across.
This has been the most stress free, convienient and cheapest way to feed my self confessed book addiction.
Many thanks Paula you truly are a book goddess.
Sandy
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